Privacy Policy

This privacy policy was last updated on 11/07/2019. When the words, ‘we’, ‘us’ or ‘our’ are used in this privacy policy, we are referring to us, Stokes Sauces Limited.

 

  1. Information we collect

When you purchase products or other services through Stokes Sauces, we may collect your name, address, telephone number, email addresses and financial Information (through the secure payment gateway: www.sagepay.co.uk or www.paypal.com) to ensure the successful fulfilment of your order.

You will have the option to create an account on our website. When signing up the following data will be stored: Name(s), delivery & billing addresses, telephone number, email addresses, previous order information and your favourite products. You can request for your account to be removed at any time by contacting us at: hello@stokessauces.co.uk

We also use Google Analytics to collect information about how you use our website.

Google Analytics stores information about, but is not limited to:

  • The pages which you visit on our website
  • How long you spend on each page
  • How you got to our website
  • What you click on while you’re visiting the site
  • The browser and device you use to access our website

We do not collect or store your personal information through Google Analytics (for example your name or address) therefore this information cannot be used to identify who you are.

  1. Use of cookies

Cookies may be used on the site to help provide you with appropriate information during your visit. These cookies may be placed on your computer’s hard drive. If you wish to switch off cookies your access to the site will not be affected. No cookie created by the Stokes Sauces website stores personal details about you.

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – http://www.facebook.com/settings/?tab=ads
GOOGLE – http://www.google.com/settings/ads/anonymous
BING – http://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

  1. How we use your personal data

Without subscribing to our newsletter, your information is used to process your order and to answer your enquiries in accordance with your legitimate interests. We don’t sell or redistribute your information.

If you provide Stokes Sauces with an email address, and you choose to opt in to receive our newsletters, it will be entered into our regular email update service. If you do not wish to receive updates or marketing information, please contact us at hello@stokessauces.co.uk or opt out by clicking the Unsubscribe link within the email.

When you purchase products or other services through Stokes Sauces, we provide information about you to the courier company, bank/credit card company or other involved third party to ensure the successful fulfilment of your order. Each receives only information they require in order to effectively provide their services to you. (name, address, telephone number, email addresses)

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

In order for our website platform to work effectively, we share personal data with the following specific third parties:

Judge.me for our reviews: http://help.judge.me/help/your-data-subject-rights-as-a-reviewer

Send In Blue for email notifications: http://www.sendinblue.com/legal/privacypolicy/

  1. Subscriptions to our mailing lists

Stokes Sauces maintains a general mail update to keep its customers and others who have expressed an interest informed about news, special offers, new Stokes Sauces services and other important information. We hope you will find these updates interesting and informative. If you would rather not receive them please unsubscribe from any e-mailing list at any time by clicking the Unsubscribe link within the email, by writing to Stokes Sauces or by telephoning us on 01394 462150.

To help ensure we correctly remove your details from the database please remember to include in your letter or e-mail the contact details we are using to send the mailing to you.

Stokes Sauces reserves the right to limit certain special offers to those who subscribe to their e-mail services.

 

  1. Security of our lists and information

Stokes Sauces ensures that their customer information, mailing address information and all data submitted to them is stored on secure databases and protected (both on the webservers used and at their offices) by hardware, software and passwords, from access by anyone but authorized staff.

Stokes Sauces and our Internet Design Service frequently analyses our website logs to constantly improve the value of the materials available on website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that use the site.

 

  1. Changes to our policy

Any changes we make to our privacy policy will be made on this page. Please check this page to see any updates or changes we make to our privacy policy.

 

  1. Contact us

If you’d like to access the data, change the data or erase the data we have on you or have any questions regarding this privacy policy please address to Rendlesham Hall Suffolk IP12 2RG or by contacting us by email at hello@stokessauces.co.uk or by telephone at 01394 462150.