Ordering & Dispatch
As many of our products are made in small batches, and often to order, please allow up to 2-3 working days from ordering for us to dispatch your goods, although we will always aim to get it to you sooner!
All orders are sent by our chosen courier, Fed-Ex. If there is nobody in to sign for the goods a card will be left with details of the local courier who will be able to arrange a convenient time for re-delivery. If you have particular delivery instructions, please advise us at the time of ordering.
Where possible, we would advise taking delivery at a business premises where someone will be available throughout working hours, it is also possible to send goods to a neighbour. Please note it is not possible to give multiple alternatives for the delivery address. We cannot accept responsibility for addresses provided incorrectly.
Please note it is a requirement of the courier company that we must have the telephone number at the delivery address.
UK Standard Delivery Charges
For orders over £20 shipping is free! Under £20, there is a small delivery fee of just £2.99.
Non-Standard Delivery Charges
Please note that the delivery charge of £2.99 covers the majority of regions of the UK mainland. Delivery to non-UK mainland and certain regions on the mainland incur the following delivery charges with all orders:
The Scottish Highlands & Islands, and certain UK Mainland regions – £20
Northern Ireland, Isles of Scilly & Isle of Man – £30
The Channel Islands – £60
We regret that we are unable to send goods beyond The British Isles.
In the unlikely event of a product being unsatisfactory, please contact us immediately. Do not return goods without first speaking to a customer services advisor at email@example.com or via phone on 01394 462150.