Ordering & Dispatch
As many of our products are made in small batches, and often to order, please allow up to 3-5 working days from ordering for us to dispatch your goods, although we will always aim to get it to you sooner!
All orders are sent by our chosen courier. If there is nobody in to sign for the goods a card will be left with details of the local courier who will be able to arrange a convenient time for re-delivery. If you have particular delivery instructions, please advise us at the time of ordering.
Where possible, we would advise taking delivery at a business premises where someone will be available throughout working hours, it is also possible to send goods to a neighbour. Please note it is not possible to give multiple alternatives for the delivery address. We cannot accept responsibility for addresses provided incorrectly.
Please note it is a requirement of the courier company that we must have the telephone number at the delivery address.
UK Standard Delivery Charges
For orders over £25 shipping is free! Under £25, there is a small delivery fee of just £2.99.
Non-Standard Delivery Charges
Please note that the delivery charge of £2.99 covers the majority of regions of the UK mainland. Delivery to non-UK mainland and certain regions on the mainland incur the following delivery charges with all orders:
The Scottish Highlands & Islands, and certain UK Mainland regions – £20
Northern Ireland, Isles of Scilly & Isle of Man – £30
The Channel Islands – £60
We regret that we are unable to send goods beyond The British Isles.
In the unlikely event of a product being unsatisfactory, please contact us immediately. Do not return goods without first speaking to a customer services advisor at firstname.lastname@example.org or via phone on 01394 462150.