Terms & Conditions

Company Registration Number: 05115579
VAT: 834866492

Ordering & Dispatch

As many of our products are made in small batches and often to order please allow up to 5 working days from ordering for us to dispatch your goods, although we will always aim to get it to you sooner!

Non-UK Mainland Delivery Charges

Please note the delivery charge of 4.95 covers UK mainland only. Delivery to non-UK mainland destinations incur the following charge:

N.IRELAND/ ISLE OF MAN/ SCOTTISH ISLANDS/ISLES OF SCILLY 15.95 EIRE/CHANNEL ISLANDS 29.95

We regret that we are unable to send goods beyond the UK.

Delivery

All orders are sent by courier. If there is nobody in to sign for the goods a card will be left with details of the local courier who will be able to arrange a convenient time for re-delivery. If you have particular delivery instructions, please advise us at the time of ordering.

Where possible we would advise taking delivery at a business premises where someone will be available throughout working hours, it is also possible to send goods to a neighbour. Please note it is not possible to give multiple alternatives for the delivery address. We cannot accept responsibility for addresses provided incorrectly.

Please note it is a requirement of the courier company that we must have the telephone number at the delivery address.

Complaints Procedure

It is your responsibility to check your order carefully immediately on receipt of goods. In the unlikely event of goods being unsatisfactory, damaged or incomplete you should accept delivery and contact us within 2 working days.

Returns

Credit card authorisation and payment will be taken upon placement of orders. In the unlikely event of a product being unsatisfactory, please contact us immediately. Do not return goods without first speaking to a customer services advisor.

Corporate Gifts

If you wish to place a corporate order to send the same goods to a large number of recipients please call for a special quotation.

Catalogue Accuracy

Every care has been taken to ensure that all prices and descriptions in our catalogue are correct. In the case of error you will be given the opportunity to cancel your order. We apologise if this is the case. We have identified where possible products which contain allergens, however we would advise customers with specific allergies to check the product label.